FAQ's
General Questions
Who is ForexCT.com?
ForexCT.com was founded by an experienced mix of bankers, venture capitalists, internet experts and Forex specialists. The catalysts for forming this company were the current prevalent discrepancies between clients’ needs and the services offered by most companies. We provide customers with a platform to trade currencies and commodities at a retail level. For more information look at our about us section
What are the benefits of trading with ForexCT.com?
Advanced Trading System
- No slippage on market orders
- Web Based - No Software Download
- Single User Interface
- Instant Deposit online with your Credit Card
- Trade directly from your mobile
Easy dealing process
- Commission Free Trading
- Hedging Capability
- Risk Limited to capital on Live Trades
- Margin Trading from as little as $100
- Guaranteed Fills on Stop Loss and Limit Orders.
- 3-4 pips spreads
Personalised Support
- Tailor made Conditions for all Traders
- Free Trading Tutorial for all registered users.
- Deposits and Withdrawals in Multi-Currency
- Free SMS news alerts and real time quotes on your Mobile.
- Daily & Weekly Forex Research Reports
- 24/7 support
Regulated Market Maker
- Your money is held in Australia in a Trust Account.
- Fully Licensed and Regulated
- Clients in over 100 countries
- Extensive global network of affiliates and partners
Getting Started
How do I open an Account and how long will it take?
Signing up with ForexCT.com takes only a matter of minutes. To sign up just click on the "OPEN AN ACCOUNT" tab at the top of the page or simply click here, fill out the registration form and follow the instructions given.
What type of member accounts do you offer?
There are 3 types of accounts we offer our clients:
1. Mini Account
The Mini account is made for those new to online Forex trading. It is intended to introduce traders to currency trading, but also minimizing the risk capital required. Learn More.
- Minimum of $100 deposit
- Up to 300:1 leverage
- From $2,500 lot size
- Up to $1,000,000
2. Gold Account
The Gold account is made for those who have some experience in the Forex trading market. It is intended to give existing traders the ability to trade without having to risk an overwhelming amount of capital. Learn more
- Minimum $1000 deposit
- Up to 300:1 leverage
- From $50,000 lot size
- Up to $2,500,000
3. Tailored Account
The Tailored Account is for more active traders who have experience within the Forex Market. The features of the Tailored account include:
- Minimum $5,000 deposit
- Personalized leverage
- From 250,000 trades
- Up to $5,000,000 lot size (electronic trading)
- To execute trades higher than 5 million, please call the Dealing Room.
- Mobile trading
- Orders can be placed via telephone.
- Bonuses
- Competitions
- Tighter spreads
How do I deposit with ForexCT.com?
We provide two easy ways to fund the account:
Bank Wire Transfer
Credit Card
Trading Questions
I am unable to close a position or change my stop loss – What do I do?
If you are unable to close your position(s) or change your stop loss, then there are a number of steps you may take. Firstly, press the F5 key to refresh the trading platform, as this usually solves this problem. Try closing the position/changing the stop loss again. It should be done successfully. However, if the problem still persists, then press the “Print Screen” on your keyboard. Paste the screen capture of the error message with a brief description to a new mail and send to support@forexct.com. This email must be sent within 30 minutes of the error occurring and our dealing support team will assess the problem as quickly as possible.
How long can I keep my positions open?
ForexCT allows users to keep their spot positions open for a maximum of 14 days. After 14 days, you position will be automatically closed,at the current market rate.
Can I place a trade over the phone?
Clients with a Tailored Account will be able to interact directly with our 24-hour dealing room. They will be able to have our dealers execute trades for them over the phone. ForexCT.com also offers all clients the ability to trade from their mobile phones.
Can I place a trade via email?
Trades cannot be conducted via email. You can execute a trade online or via our 24-hour dealing desk (Tailored accounts).
If I have no available funds in my account, can I still trade?
No, you must deposit an amount which is equal to or greater than the required margin of the trade you wish to execute.
Can I be 'long' and 'short' in the same currency simultaneously?
Yes, ForexCT.com allows our clients to use hedging mechanism.
In what currencies can I manage my account?
ForexCT.com offers our clients a number of different currencies in which they can manage their account. Not too many platforms give you the option of choosing your base currency. Currently we offer:
COMING SOON !!!
- EUR
- GBP
- JPY
- CHF
- AUD
- CAD
- NZD
How do I deposit more funds into my account?
Click on the 'Deposit' button in the trading platform. The 'Deposit' button can be located in the 'Trade' window.
How do I withdraw funds from my account?
In order to withdraw funds from your account, click on the “Account Activity” tab in the “Portfolio” window in the trading platform. If you are withdrawing for the first time, you will need to complete the withdrawal form ----- and fax it to +61 3 9866 7057 alternatively you can scan it and e-mail to withdraw@forexct.com
The Platform
What do I have to download to get started?
Since our platform incorporates the latest advanced trading technology there are absolutely NO DOWNLOADS or installations. Our platform is 100% web-based. Most online Forex brokers offer their clients a trading platform which needs to be downloaded and installed onto their computers. This may be free of cost, but it is time consuming, takes up space on the PC and may not be convenient - especially if you are not using your own computer! Other Forex brokers may offer web-based platforms, but none of them are as innovative, detailed and user-friendly as ours.
What is a 'single-interface' platform?
ForexCT.com's platform is described as 'single-interface'. Effectively this means that the trader has the ability to open several windows at once and view them all at the same time on the one screen. For example, traders can view their Portfolio; the News/Calender; Quotes; Charts; and place multiple trades all on one single window interface.
This is such an important feature of our trading platform, as this will save clients valuable time and potentially thousands of dollars. This differs from many web-based platforms where the user is forced to click back and forth when executing trades; viewing quotes/charts; reading the latest news and so on. This can be very time consuming and every second is crucial in the Forex market!
When is the Forex market open for trading?
The amazing thing about the Forex market is that it is open 24-hours a day and almost 6 days a week. This is due to the time differences around the world. Orders can also be placed over the weekend, although spreads may be changed.
Security
How secure is online trading?
Trading online with ForexCT.com is highly secure. We know how important secure trading is for our clients and ForexCT.com has employed the services of VeriSign. Our website is protected by a 128-bit secure sockets layer (SSL) encryption. This 128-bit encryption is standard for online Forex brokers and is sufficient enough to protect and secure all your personal information. To view the VeriSign certificate, click here
What is ForexCT.com's policy regarding the privacy of client information?
At ForexCT.com, we value the trust clients have in us. Therefore, we highly respect our clients' rights to privacy. To view the terms of our privacy policy click here
Where are my funds held and how safe are they?
All clients' deposited funds are held in an AAA Rated country – Australia. The money is protected, as it is held in a client’s trust account with Australia's largest bank –National Australia Bank. At ForexCT.com, we are grateful for the trust our clients have in us and we do all in our power to maintain the highest level of protection of their funds at all times.
Accounting/Billing Questions
What are the commissions and fees involved in trading?
ForexCT.com charges NO COMMISSION to trade currencies online or over the phone. ForexCT.com is a market-maker and makes its earnings from the spreads that are imbedded into the currency rates.
Do I get charged a fee for being inactive?
Traders DO NOT get charged for being inactive.
Are there any 'rollover' fees charged for maintaining a position?
Yes
Do I get charged a fee for deactivating my account?
There is NO fee charged for deactivating your account.
Do I get charged for holding my positions overnight?
Day trades that are held overnight will result in you paying or receiving interest at the rollover rate. The rollover rate is the interest rate differential between the two relevant currencies.
For example:
- If you have a long USD/JPY position (i.e. you have bought the US Dollar against i.e. sold the Japanese yen) and assuming that the interest rate in the United States are higher than in Japan. You will receive interest at the rollover rate should you hold the position over the settlement time (5pm New York). This is because you are holding the high yielding currency. Forex Capital Trading will show two entries on you’re account. The interest received from holding US dollars and the interest paid away from borrowing Japanese yen. The net scenario in this example will be the client receiving interest.
- Alternatively, should the Japanese interest rate be higher than the United States interest rate and you hold this position and do not close it before settlement time. Then you will be required to pay interest at the rollover rate. In this example you are holding the low yielding currency.
Affiliates Programs
What is a Referral Partner?
ForexCT.com runs a referral program. For more information, click here
What is a White Label Partner?
ForexCT.com runs a White Label Program. For more information, click here
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