FINANCIAL SERVICE GUIDE

Forex Capital Trading Pty. Limited. ACN: 119 086 270  

This Financial Services Guide (FSG) is an important document which we are required to provide to you. It provides you with information about Forex Capital Trading Pty Limited (‘Forex CT’, ‘we’, ‘our’ or ‘us’) to help you decide whether to use the financial services we provide. You should consider the contents of this FSG prior to submitting for membership / trial membership or purchasing our information and or research services.

Forex CT Contact Details

Address: Level 11, 499 St. Kilda Road, Melbourne, Victoria - 3004

Email: admin@forexct.com

Phone:  +61 3 9866 5332                      

+61 3 9866 5368

Fax: +61 3 9866 7057

Website [www.forexct.com.au]

What type of financial services can Forex CT provide?

Forex CT is authorised to:

·          provide financial product with respect to derivatives and foreign exchange contracts;

·          deal in derivatives foreign exchange contracts; and

·          make a market for foreign exchange contracts and derivatives.

These services are all wrapped up in our on-line foreign exchange trading platform. Via our on-line trading platform we act as the counterparty on foreign exchange contracts which clients can access by entering into “day trading” transactions using our website. A “day trading” transaction is a currency exchange deal which renews automatically every night at 22:00 (GMT time) starting the day the deal is made and continuing until it ends.

Before you make use of our on-line foreign exchange trading platform you must be provided with a copy of the Product Disclosure Statement relating to the platform and foreign exchange contracts traded on it.

We do not provide personal financial product advice. This FSG does not constitute a recommendation or opinion that the products referred to in this FSG are appropriate to you.

Our service does not provide a market amongst or between clients for investments or speculation. Each product purchased (or sold) by you is an individual agreement made between you and us as a principal and is not transferable, negotiable or assignable to or with any third party.

When we enter into a foreign exchange contract with a client via our on-line trading platform we do so as a principal.

How are we remunerated for the services we provide?

The contract prices (or the payout amounts) offered to clients hedging, trading or speculating on market prices may differ substantially from prices available in the primary or underlying markets where contracts are traded. This is due to the spread we include in the price of the foreign exchange contract offered to you. A spread is the difference between the rate at which we buy and sell foreign exchange contracts, and will depend on factors such as the value of the transaction and prevailing market rates. We act as a market maker and not a broker and make our earnings from the spreads embedded in the currency rates we offer our clients.

This spread is incorporated into the rates quoted to you and is not an additional charge or fee payable by you.

Our employees receive salaries and commissions. The commissions are based on the individual employees total clients’ volume of the trades transacted.

We may, from time to time, have relationships with other financial services providers and as a result may be entitled to remuneration.

Privacy concerns

Forex CT collects personal information from our members to operate the online trading platform and to facilitate the dissemination of our products and services. This information is held in accordance with our privacy policy which can be viewed here.

http://www.forexct.com.au/www/293/1001127/displayarticle/1001216.html

All personal information is kept confidential and secure. If you have any queries regarding your personal information please contact us.

What should you do if you have an enquiry or complaint?

You have the right to enquire into or complain about the operation of our products and services. We have established procedures to ensure that all enquiries and complaints are properly considered and dealt with fairly:

Any complaints or concerns should be directed to the complaints officer (by telephone, facsimile, or letter) at the address and telephone/fax numbers provided above or by email to complaints@forexct.com

Forex CT will firstly acknowledge receipt of written complaints within 5 business days, and aim to resolve and respond to complaints within 30 business days of receipt. We will investigate your complaint, and provide you with our decision, and the reasons on which it is based, in writing.

Should you be dissatisfied with the outcome, you have the right to lodge a complaint with the Financial Industry Complaints Service Limited (contact details below), an approved external dispute resolution scheme, of which Forex CT is a member. You may also make a complaint via the ASIC freecall Infoline on 1300 300 630.

FICS

PO BOX 579

Collins Street West

Melbourne VIC 8007

Telephone: 1300 780 808

Facsimile:  +613 9621 2291

Website:    http://www.fics.asn.au/

Email:        fics@fics.asn.au

We will endeavour to adequately address all complaints. However, if you feel that our response was not adequate, or if you have not received a reply after 45 days, you can have your complaint reviewed by the Financial Industry Complaints Service (FICS),

PO Box 579

Collins Street West

Melbourne Victoria 8007

Telephone FICS on 1300 780 808.