Forex Capital Trading Pty Ltd (ABN 69 119 086 270)
our operations and explains how we handle personal information and comply with the requirements
of applicable privacy laws, including the Australian Privacy Principles ("Privacy Laws"). If you have
1. Collection of personal information
The types of personal information ForexCT collects from you may include:
• contact details (i.e. name, mailing or street address, email address, phone number,
• information to verify your identity (i.e. date of birth, drivers licence number,
passport number, birth certificate number, Medicare number);
• information necessary to open a trading account with us (i.e. language preference,
bank account details, credit card number, information about anyone acting as your
agent, financial advisor or broker and the scope of their authority, information about
directors if the customer is a company);
• information about whether you are a suitable person to trade (i.e. employment status,
industry you work in, annual income, source of funds, whether you have
traded before, whether you have attended any seminars about trading);
• statistical information regarding the use of our website including users' IP address
and the date and time of visits; and
• information required as part of the recruitment process when you apply for
employment with us.
We collect personal information through various means including: when you make enquiries
with us, register or log our website, employment
applications, third party service providers and responses to surveys or research conducted
into our application, when you use
If you do not provide us with the information we request, we may not be able to fulfil the
applicable purpose of collection, such as to permit you to use our application or website or
to assess your application for employment.
Where practicable, we will collect personal information directly from you. If we receive
information about you from someone else, we will take reasonable steps to ensure you are
aware that we have collected personal information about you and the circumstances of the
2. Storage of personal information
We store most information about you in computer systems and databases operated by
either us or our external service providers. Some information about you is recorded in paper
files that we store securely.
We implement and maintain processes and security measures to protect personal
information which we hold from misuse, interference or loss, and from unauthorised access,
modification or disclosure and require our external service providers to do the same.
These processes and systems include:
• the use of identity and access management technologies to control access to
systems on which information is processed and stored;
• requiring all employees to comply with internal information security policies and
keep information secure;
• requiring all employees to complete training about information security; and
• monitoring and regularly reviewing our practise against our own policies and against
industry best practice.
We will also take reasonable steps to destroy or de-identify personal information once we
no longer require it for the purposes for which it was collected or for any secondary purpose
permitted under the Privacy Laws.
3. Use and disclosure of personal information
Our main purposes for collecting, holding, using and disclosing personal information are to:
• provide services to you including permitting you to trade using our platform;
• to comply with our ‘know your customer’ due diligence and any other requirements under
the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML Act);
respond to enquiries;
• assess employment applications; undertake research and surveys;
• analyse statistical information and let you know about our other services and services of
We generally explain before, at the time we collect personal information, or as soon as
practicable thereafter the purpose for which we collect your personal information, who we
will disclose it to and other matters required by law. We will only use or disclose personal
information for a purpose other than for which it was collected or a related purpose if you
have consented to such different use or disclosure or such use or disclosure is otherwise
allowed by the Privacy Laws.
In carrying out our business, it may be necessary to share information about you with and
between our related bodies corporate and organisation that provide services to us (e.g. our
outsource providers). We may need to disclose information to financial institutions in order
to make or amend your investment. We may also disclose information with your consent to
a person that you have told us is acting as your agent, financial advisor or broker. In addition,
we may disclose your information to the Australian Transaction Reports and Analysis Centre
(AUSTRAC) to comply with our obligations under the AML Act.
4. Disclosure of information outside the jurisdiction of collection
We use overseas service providers and allow our other companies within the ForexCT Group to access
your information from overseas. ForexCT has other companies within the group in Cyprus, Bulgaria,
Israel, Spain, Italy, Mexico, and Malta. However, we impose strict controls to ensure that we retain effective control over the information and only allow the overseas entities to use the information for
the limited purpose of providing services to us.
5. Direct marketing
We may, from time to time, send you marketing materials about our products or those of the
ForexCT Group. If you are receiving promotional information from us and do not wish to
receive this information any longer, please contact us using our contact details below asking
to be removed from our mailing lists, or use the unsubscribe facilities included in our marketing
6. Our website privacy practices
We sometimes use cookie technology on our websites to provide information and services to
website visitors. Cookies are pieces of information that a website transfers to your computer's hard
disk for record keeping purposes and are a necessary part of facilitating online transactions. Most
web browsers are set to accept cookies. Cookies are useful to determine overall traffic patterns
through our website. If you do not wish to receive any cookies you may set your browser to refuse
cookies. This may mean you will not be able to take full advantage of the services on the website.
7. Telephone Conversations
We may monitor and record telephone conversations with you for training and security
Purposes and to maintain a record of your instructions to us. Such recordings may be used in
evidence in any dispute arising in connection with any transactions under this agreement. In the
event that our telephone conversations
with you are recorded, those records are the property of ForexCT and will not be provided to
you even upon request.
8. Links to other websites
Our websites may contain links to third party websites. These linked sites are not under our
control and we are not responsible for the content of those sites nor are those sites subject
site. ForexCT is not responsible for any practices on linked websites that might breach your
9. Accessing and correcting the information we keep about you
If at any time you want to know exactly what personal information we hold about you,
you are welcome to request access to your record by contacting us using our contact
details below. Our file of your information will usually be made available to you within
30 days unless we are permitted to refuse you access under law.
If at any time you wish to change personal information that we hold about you because it is
inaccurate or out of date, please contact us using our contact details below and we will
amend your record. If you wish to have your personal information deleted, please let us
know in the same manner as referred to above and we will take all reasonable steps to
delete it unless we need to keep it for legal reasons.
10. How to make a compliant
If you have a complaint about the way in which we have handled any privacy issue, including
your request for access or correction of your personal information, please contact ForexCT using
the contact information below.
We will investigate your complaint and will use reasonable endeavours to respond to you in
writing within 30 days of receiving the complaint. If we fail to respond to your complaint
within 30 days of receiving it in writing or if you are dissatisfied with the response that you
receive from us, you may have the right to make a complaint to the Office of the Australian
11. Contacting Us
|Dispute Resolution Officer||Enquiries|
|1800 367 392||1300 363 992|
|Level 18, 636 St. Kilda Rd, Melbourne VIC 3004||GPO Box 5218
Sydney NSW 2001
12. Future changes
information in a manner materially different from that stated at the time it was collected we
will notify you by email or via a prominent notice on our website, and where necessary we
will seek your prior consent.